How Do Product Features Enhance Retention in SaaS Platforms?

Consider the following features for a Customer Relationship Management (CRM) SaaS app. Identify which two are potential core product-side levers that can significantly improve retention rates:


  • Lever I: Integrating AI-driven predictive sales analytics.

  • Lever II: Implementing real-time notifications for sales updates.

  • Lever III: Including gamification elements like sales competitions.

  • Lever IV: Offering customizable data reports for different team roles.

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How Do Product Features Enhance Retention in SaaS Platforms? →Which Levers can Improve Customer Retention Rates? →Customer Lifecycle Skills →